Replacement Policy

Eligibility
If you have purchased a dog pad from our company, you are eligible for a replacement if your dog has chewed or damaged the bed within 30 days of receiving the pad.

Replacement Procedure
To request a replacement, you must contact us at sales@primopads.com within 30 days of the date you received your order. Please provide your order number and picture of the damaged pad.

Shipping
The customer is responsible for all shipping charges associated with the replacement of the pad. Once your request has been approved, we will send you an invoice for the shipping charges and a new order will be created.

Please reach out to sales@primopads.com for any questions.