Terms and Conditions
These Terms and Conditions (“Terms”) govern your use of Primo Pads, LLC, including any purchases made through the Primo Pads website or any affiliated websites (collectively, the “Site”). By accessing or using the Site, you agree to be bound by these Terms. If you do not agree to these Terms, please do not access or use the Site.
- Products and Services
Primo Pads, LLC provides pet owners with high-quality, custom-fit dog crate pads. By purchasing from Primo Pads, you agree that you have read and understood the product descriptions and specifications, including the sizing charts, and that you have selected the appropriate product for your pet’s crate size. Primo Pads reserves the right to modify its products and services at any time.
a. You agree to use our website and services for lawful purposes only.
b. You agree not to use our website and services for any fraudulent or illegal activities.
c. You agree not to use our website and services to harass, defame, or threaten others.
d. You agree not to use our website and services to infringe upon the intellectual property rights of others.
- Ordering and Payment
All orders must be placed through the Primo Pads website. We accept major credit cards as payment for purchases. Payment is due at the time of checkout. We will not process your order until we receive payment in full. If you have any issues with your order, please contact us immediately.
Primo Pads Global Payments to process your payment, Safe and Secure. https://www.globalpayments.com/terms-of-use
- Shipping and Delivery
Primo Pads uses FedEx & UPS to ship. Shipping times may vary depending on your location. Primo Pads is not responsible for any delays or errors caused by the shipping carrier. We will provide you with a tracking number for your order once it has been shipped. Delivery times are estimates only and may vary based on factors outside of our control.
a. You agree to provide accurate and complete information when making a purchase.
b. You agree to pay the full price of your purchase, including any applicable taxes and fees.
c. You agree that we may use third-party delivery services to fulfill your order.
d. You agree that delivery times may vary based on location, weather, and other factors outside of our control.
- Returns and Refunds
We take pride in our products and want you to be completely satisfied with your purchase. If you are not satisfied with your Primo Pad, please contact us within 30 days of receiving your order to initiate a return. Primo Pads will accept returns for any reason within the 30-day return period. Returns must be in original packaging and in new, unused condition. Primo Pads reserves the right to refuse returns that do not meet these criteria. If your return is approved, we will provide you with a
a. You agree to review our return policy before making a purchase.
b. You agree to contact us within 30 days of receiving your order if you wish to initiate a return or exchange.
c. You agree to return the item(s) in their original condition and packaging.
d. You agree that we reserve the right to refuse a return or exchange if the item(s) are not returned in their original condition or if the return policy is not followed.
5. Warranty and Limitation of Liability
a. You agree that all products sold by Primo Pads are covered by a limited warranty.
b. You agree that Primo Pads is not liable for any damages or losses resulting from the use or misuse of our products.
c. You agree that our liability is limited to the purchase price of the product.
6.Privacy and Security
a. You agree to review our privacy policy before using our website or services.
b. You agree that we may collect and use your personal information as outlined in our privacy policy.
c. You agree to keep your account information and password secure and confidential.
d. You agree to notify us immediately if you suspect that your account has