Our refund and returns policy last 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be returned in the original box and the way your received them.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Additional non-returnable items:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-10 business days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
If you’ve done this and you still have not received your refund yet, please contact us at support@primopads.com.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Due to the volume of orders, we receive on a daily basis. It is quicker to place a new order. Once we receive the original order back, we will process a refund.
Returns
To return your product, please reach out to sales@primopads.com
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact us at sales@primopads.com for questions related to refunds and returns.
Dog kennel pads that are tough enough to withstand even the most destructive dogs.
